This Refund Policy explains when and how you can get your money back for paid Lirefin subscriptions, how cancellations work, and how to start a refund request. It applies to every paid plan purchased through Lirefin and is read together with our Terms of Service and Privacy Policy.
Payments are processed by Dodo Payments, our Merchant-of-Record (MoR). Dodo collects the funds, handles applicable sales tax / VAT, and issues every refund. We initiate refunds; Dodo settles them.
1. Cancelling your subscription
You can cancel any active subscription at any time. Two equivalent paths:
- From the extension: Settings → Billing → Manage subscription. This opens a hosted Customer Portal where you can cancel, change plan, or update your payment method.
- From a refund email: Reply to any Dodo receipt email and follow the cancellation link.
Cancellation takes effect at the end of the current billing period. You keep access — and any remaining credits in your monthly allowance — until that period ends. You will not be charged again.
Cancelling is not the same as a refund. Cancellation stops future renewals; a refund returns money for a charge that already cleared. The two can also be requested together.
2. EU / EEA / UK 14-day right of withdrawal
If you live in the EU, the EEA, or the UK and you are a consumer (i.e. not buying for business use), you have a statutory 14-day right of withdrawal from the day your subscription begins, under Directive 2011/83/EU and equivalent UK rules. During this 14-day window you may cancel for any reason and receive a full refund.
Important exception for digital services: the right of withdrawal lapses for the portion of the service you have already used. Lirefin is a digital service supplied immediately, so once you start consuming credits, the unused portion of your billing cycle remains refundable but the credits you have already spent are deducted from the refund at the per-credit price implied by your plan.
To exercise the right of withdrawal, email support@lirefin.com within 14 days of the charge. Include the order ID from your Dodo receipt. We process EU withdrawal requests within 14 days of receipt, the maximum allowed by law.
3. Refunds outside the 14-day window
Outside the EU 14-day window, paid plans are sold as digital consumable services and are generally non-refundable. We will, however, consider refunds at our discretion in the following situations:
- Service unavailable: Lirefin was unable to generate analyses for an extended outage (≥ 24 hours of total downtime within a billing cycle) and you raised the issue with us.
- Duplicate or accidental charge: a clearly erroneous charge — such as a double payment — will be refunded in full.
- Unauthorized purchase: a charge made on your payment method without your consent (e.g. by a family member without authorization). We may ask for additional verification.
- Material misrepresentation: the plan you purchased did not match what was advertised, and we cannot remedy the discrepancy.
- Hardship: we maintain a small discretionary budget for users in genuine financial hardship; just write to us and explain.
We do not generally refund: charges where you simply changed your mind after the 14-day window; charges where you used substantially all the credits in your plan and then asked for a refund; or charges resulting from your failure to cancel before a renewal.
4. How to request a refund
- Email support@lirefin.com from the email address on your Lirefin account.
- Include the Dodo order ID (you will find it in your Dodo receipt email — it looks like
pay_xxxxxxxxxxxxxxxxxxx). - Tell us briefly what happened. If you are exercising the EU 14-day right of withdrawal, say so.
We acknowledge every refund request within 2 business days. If we approve the refund, we instruct Dodo to issue it; Dodo credits the original payment method, typically within 5-10 business days depending on your bank.
If we decline a refund and you disagree with the outcome, you retain whatever consumer-protection rights apply in your jurisdiction. Nothing in this policy waives those rights.
5. Pro-rated refunds and credits
Where we issue a partial refund (for example, an EU 14-day withdrawal mid-cycle), the calculation is:
Refund = (Plan price) − (Credits used × Plan price ÷ Credits in plan)
The Unlimited plan has no fixed credit count, so an Unlimited refund is pro-rated by time: refund = plan price × (days remaining ÷ days in cycle).
6. Plan changes (upgrades and downgrades)
Upgrading mid-cycle is billed immediately on a pro-rated basis, via Dodo, and credits the new tier's allowance to your account. The pro-rated charge is non-refundable except under the rules in section 3.
Downgrading mid-cycle takes effect at the start of the next billing period. You keep your current tier's credits until then, and no refund is issued for the difference.
7. Free credits
Free credits granted to new accounts have no monetary value and are not refundable. We may revoke free credits granted as a result of fraud, abuse, or duplicate accounts.
8. Chargebacks
We strongly prefer to resolve refund requests directly. Issuing a chargeback through your bank or card network without first contacting us is slower, costs us a non-refundable fee, and almost always results in immediate suspension of your Lirefin account pending resolution. If you have a problem, please write to support@lirefin.com first — we are responsive and reasonable.
9. Account deletion and refunds
Deleting your account from the extension cancels any active subscription and stops future charges. It does not automatically refund the current billing period — request a refund explicitly via section 4 if you also want money back.
10. Changes to this policy
We may update this Refund Policy from time to time. Material changes will be announced inside the extension or by email at least 14 days before they take effect. The version in force at the moment of your purchase governs that purchase.
11. Contact
Refund questions, withdrawal requests, or anything else: support@lirefin.com. For legal-policy questions specifically, write to legal@lirefin.com.